Contractors’ Warehouse —
Manager, Category Experience- Content

Position Purpose:

The Manager, Category Experience works closely with Merchandising and Omnichannel partners to understand their respective strategies, priorities and objectives in order to plan and serve the best content on HomeDepot.com. This position will lead a team in analyzing, leveraging and synthesizing various inputs including customer information and behaviors as well as competitive benchmarking to prioritize the most critical actions necessary to improve the customer research/shopping experience online. Ultimately, these optimizations will result in improved customer engagement, conversion and satisfaction. This role is an opportunity to be at the leading edge of truly channel-interconnected retail leadership.

Key Responsibilities:

• 5% Examine category merchandising strategies of key competitors and best-in-class online retailers to understand emerging trends
• 25% Analyze customer information (external data, internal research, site behaviors, post-transaction data) to identify the most significant opportunities to improve the customer experience across categories.
• 25% Optimize customer experience merchandising, taxonomy, purchase path
• (search and navigation), data content, SEO and post transaction results.
• 40% Manage and mentor a top-performing team.
• 5% Lead targeted online/interconnected initiatives that address customer gaps to
• insure they come in on-time and in-scope

Direct Manager/Direct Reports:

• This position typically reports to Sr. Manager, Category Experience
• This position has direct reports

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• No travel required

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Proven results in any (but, including most) of the following areas: CI, CRM, customer experience, product content optimization, product management, financial analysis

Preferred Qualifications:

• Minimum of 2 years online experience and/or marketing experience
• Demonstrated ability to hire, develop and lead high performing teams
• The ability to understand and influence cross-functional teams for achieving better output results
• High comfort level with working in an ambiguous, fast paced environment
• Proven ability in driving an online business performance
• Ability to solve complex problems
• Strong interpersonal, motivational, and communication skills (speaking, writing, presenting)
• Ability to operate simultaneously and effectively in both tactical and strategic modes
• Ability to think both strategically and tactically with good attention to detail
• Demonstrated ability to manage multiple projects – prioritization, planning and task delegation
• Strong numeric and advanced analytics aptitude
• Basic technical aptitude with web-based tools and advanced proficiency of Microsoft Office Suite

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 4

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Decision Quality
• Collaborates
• Drives Engagement
• Ensures Accountability
• Plans and Aligns
• Communicates Effectively
• Customer Focus
• Develops Talent
• Drives Results
• Manages Conflict