Contractors’ Warehouse —
Inside Sales Contact Center Agent

Location
Fort Mill, SC

Category
Customer Service/Sales

Type
Contact Center

Job ID
168796


Bonus Eligible

401(k) Company Matching

Employee Stock Purchase Program

MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
1 or more years of experience a customer service

 

Preferred Qualifications

Equipment rental experience preferred

Bilingual (English/Spanish)
Light construction and landscape equipment knowledge
Experience using parts, service, and operator manuals

Proficient with Microsoft Office Suite (MS Word, Excel, Power Point, Outlook)

Education Required:
The knowledge, skills and abilities typically acquired through the completion of a high school diploma or equivalent experience related to the job

Physical Requirements:
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit, stand, walk, stoop, kneel. The physical demands described here are representative of those that must be done by an employee to successfully perform the essential functions of this role.

Additional Qualifications:
2-5 years Customer Service/Call Center experience
Problem solving ability, including ability to quickly determine solution
Good listening and organization skills, and multitasking abilities  
Has a sense of urgency and is able to enlist the aid and support of other departments to resolve issues in a timely manner
Ability to explore alternative solutions to reach outcomes that gain all parties support and acceptance
Excellent written and verbal communication skills
Must be available for a flexible work schedule: Evening/Weekend schedule is required

Knowledge, Skills, Abilities and Competencies:
Decision Quality
Strategic Mindset

THIS POSITION IS REMOTE: CANDIDATE MUST RESIDE IN THE US.

POSITION PURPOSE
The Inside Sales Agent empowered to be responsible for the professional and efficient servicing of internal and external customers. The Associate determines and understands the customers’ needs through questioning and qualifying; provide appropriate alternatives or suggestions to customers if needed based upon information obtained using an extensive knowledge of the tools available by market. The Tool Rental Associate will handle customer transactions, creating contracts, and payments while maintaining a helpful, and professional attitude at all times.

 

This position requires excellent communication skills and attention to detail, exceptional customer service abilities, and telephone etiquette. Also has a sense of urgency and able to enlist the aid and support of other departments to resolve issues in a timely manner.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES

 

 

75%-

  • Receive and handle high volumes of inbound calls
  • Meet quality assurance, associate readiness, and other key performance metrics
  • Create and build strong relationships with internal and external customers
  • Determine/understand      customer equipment needs through qualifying and needs assessment.
  • Working      in a consultative role, provide tailored solutions to meet unique      requirements of the customers by presenting key selling points, features, and benefits.
  • Provide      customers with expert advice on equipment selections, operation, and maintenance.
  • Secure      equipment by checking availability using dashboard and other platforms

 

25%-

  • Learn and understand Key service-related issues with our equipment so you are able to respond to customers’ needs by being able to offer trouble shooting solutions over the phone.
  • Handle customer complaints in a professional manner by resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions to the satisfaction of the customer.
  • Process reservation/orders, rental booking, administer rental contracts, including on and off rental dates and contract terminations with accuracy and detail.

 

NATURE AND SCOPE
This position reports to the Contact Center Supervisor
This position has no direct reports.

ENVIRONMENTAL JOB REQUIREMENTS
Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

 

Paid parental leave to bond with your new addition

401(K) savings plan with company match

Merit increases and performance bonuses

On-the-spot recognition and rewards for a job well done

See More Benefits

THIS POSITION IS REMOTE: CANDIDATE MUST RESIDE IN THE US.

POSITION PURPOSE
The Inside Sales Agent empowered to be responsible for the professional and efficient servicing of internal and external customers. The Associate determines and understands the customers’ needs through questioning and qualifying; provide appropriate alternatives or suggestions to customers if needed based upon information obtained using an extensive knowledge of the tools available by market. The Tool Rental Associate will handle customer transactions, creating contracts, and payments while maintaining a helpful, and professional attitude at all times.

 

This position requires excellent communication skills and attention to detail, exceptional customer service abilities, and telephone etiquette. Also has a sense of urgency and able to enlist the aid and support of other departments to resolve issues in a timely manner.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES

 

 

75%-

  • Receive and handle high volumes of inbound calls
  • Meet quality assurance, associate readiness, and other key performance metrics
  • Create and build strong relationships with internal and external customers
  • Determine/understand      customer equipment needs through qualifying and needs assessment.
  • Working      in a consultative role, provide tailored solutions to meet unique      requirements of the customers by presenting key selling points, features, and benefits.
  • Provide      customers with expert advice on equipment selections, operation, and maintenance.
  • Secure      equipment by checking availability using dashboard and other platforms

 

25%-

  • Learn and understand Key service-related issues with our equipment so you are able to respond to customers’ needs by being able to offer trouble shooting solutions over the phone.
  • Handle customer complaints in a professional manner by resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions to the satisfaction of the customer.
  • Process reservation/orders, rental booking, administer rental contracts, including on and off rental dates and contract terminations with accuracy and detail.

 

NATURE AND SCOPE
This position reports to the Contact Center Supervisor
This position has no direct reports.

ENVIRONMENTAL JOB REQUIREMENTS
Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

 

MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
1 or more years of experience a customer service

 

Preferred Qualifications

Equipment rental experience preferred

Bilingual (English/Spanish)
Light construction and landscape equipment knowledge
Experience using parts, service, and operator manuals

Proficient with Microsoft Office Suite (MS Word, Excel, Power Point, Outlook)

Education Required:
The knowledge, skills and abilities typically acquired through the completion of a high school diploma or equivalent experience related to the job

Physical Requirements:
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit, stand, walk, stoop, kneel. The physical demands described here are representative of those that must be done by an employee to successfully perform the essential functions of this role.

Additional Qualifications:
2-5 years Customer Service/Call Center experience
Problem solving ability, including ability to quickly determine solution
Good listening and organization skills, and multitasking abilities  
Has a sense of urgency and is able to enlist the aid and support of other departments to resolve issues in a timely manner
Ability to explore alternative solutions to reach outcomes that gain all parties support and acceptance
Excellent written and verbal communication skills
Must be available for a flexible work schedule: Evening/Weekend schedule is required

Knowledge, Skills, Abilities and Competencies:
Decision Quality
Strategic Mindset

Home Depot store employee, cashier, entering data on a touchscreen

Learn more about our 4 different work locations. Additional information will be provided during the application process.

Starting pay may vary based on factors including, but not limited to, position offered and location.

Healthcare Options

Profit-Sharing Bonuses

Tuition Reimbursement

Discounts on Cell Phones, Gyms, and More

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Job Location

Fort Mill, SC

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