Contractors’ Warehouse —
Director of User Experience (Virtual)

Location
Atlanta, GA

Category
Technology

Type
Corporate

Job ID
153913


Bonus Eligible

401(k) Company Matching

Employee Stock Purchase Program

COVID PRECAUTIONS


Health and temperature checks at all locations

Associates are required to wear a mask

Required social distancing measures throughout buildings

Increased cleaning frequency and enhanced sanitation efforts
MINIMUM QUALIFICATIONS

  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.

Years of Relevant Work Experience: 10 years

Physical Requirements:

  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Preferred Qualifications:

  • MBA or Master s degree in computer science, cognitive science or interaction design
  • 10 years deep knowledge of software design or ecommerce technologies, principles, and processes
  • Previous ecommerce and/or e-Marketing experience at national-level ecommerce site
  • 3 years experience developing user experience solutions with agile methodology
  • Experience with ecommerce design

Knowledge, Skills, Abilities and Competencies:

  • Excellent decision making and problem solving skills
  • Solid understanding of user-centered design processes and ability to balance customer needs with business goals in developing solutions
  • Proven analytical ability with demonstrated financial business planning skills
  • Ability to effectively negotiate conflict and persuade others on the merits of a design or other user experience solution
  • Demonstrated ability to develop innovative solutions and apply.
The Home Depot is able to offer virtual employment of this position in the following states: AL, AK, AZ, AR, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

POSITION PURPOSE
The Director, User Experience leads the development of customer centric engagement strategies through information architecture and interaction design elements. This role is a true advocate for the customer designing innovative solutions for creative and interaction problems across multiple digital platforms. Plays a key role in the development of online strategy, including defining and prioritizing new site features/ functionality; maximizing site usability; increasing conversion rate; and identifying and enhancing revenue enhancing programs. Leads research and design efforts to determine how customers interact with and relate to The Home Depot’s ecommerce platform. Works closely with our site optimization, product engineering and product management teams to identify short-term performance issues and long-term opportunities. Inspires new customer engagement experiences and ensures user-centered design techniques are incorporated into the project lifecycle. This role requires an innovative, yet systematic designer, thinker, and problem solver interested in attracting, retaining and developing a team of user experience professionals.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES

30%-Develop, deliver and own the end-to-end UX design process and deliverables including user flows, wireframes and prototypes, functional/business rules and requirements to effectively conceptualize and communicate high-level UX design strategies and detailed interaction behaviors across all platforms and devices.

20%-Collaborate with engineering, product management, and functional leaders to define initiatives and projects. Partner with Product Managers and Software Engineers to build consensus around design requirements and scope. Partners in the prioritization process to manage and execute against the release schedule.

20%-Lead and develop team of user experience designers and architects that translate requirements into detailed page layouts/UIs, color palettes, typography, wireframes, system flows, iconography and user interface elements.

10%-Create comprehensive strategies and triangulate data from different sources to develop a broad picture of UX opportunities. Manage effectiveness through performance metrics and impact to customer purchase decisions.

10%-Communicate to executives and other key stakeholders the strategies that drive user experience and the vision for future improvements that support customer needs and business objectives. Define and evangelize the design process throughout the organization

10%-Conduct competitive and industry research to identify best practices and serves as a resource to the broader Online team on these issues.

NATURE AND SCOPE

  • Position Reports to Sr. Director Digital Design and Content
  • Number of Direct Reports: 3-5

ENVIRONMENTAL JOB REQUIREMENTS
Environment:

  • Located in a comfortable indoor area. Any unpleasant condition

Travel:

  • Typically requires overnight travel 5% to 20% of the time.

Pay Range

Benefits

Paid parental leave to bond with your new addition

401(K) savings plan with company match

Merit increases and performance bonuses

On-the-spot recognition and rewards for a job well done

See More Benefits

The Home Depot is able to offer virtual employment of this position in the following states: AL, AK, AZ, AR