The Home Depot is able to offer virtual employment of this position in the following states: AL, AK, AZ, AR, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY
The Director, User Experience leads the development of customer centric engagement strategies through information architecture and interaction design elements. This role is a true advocate for the customer designing innovative solutions for creative and interaction problems across multiple digital platforms. Plays a key role in the development of online strategy, including defining and prioritizing new site features/ functionality; maximizing site usability; increasing conversion rate; and identifying and enhancing revenue enhancing programs. Leads research and design efforts to determine how customers interact with and relate to The Home Depot’s ecommerce platform. Works closely with our site optimization, product engineering and product management teams to identify short-term performance issues and long-term opportunities. Inspires new customer engagement experiences and ensures user-centered design techniques are incorporated into the project lifecycle. This role requires an innovative, yet systematic designer, thinker, and problem solver interested in attracting, retaining and developing a team of user experience professionals.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
30%-Develop, deliver and own the end-to-end UX design process and deliverables including user flows, wireframes and prototypes, functional/business rules and requirements to effectively conceptualize and communicate high-level UX design strategies and detailed interaction behaviors across all platforms and devices.
20%-Collaborate with engineering, product management, and functional leaders to define initiatives and projects. Partner with Product Managers and Software Engineers to build consensus around design requirements and scope. Partners in the prioritization process to manage and execute against the release schedule.
20%-Lead and develop team of user experience designers and architects that translate requirements into detailed page layouts/UIs, color palettes, typography, wireframes, system flows, iconography and user interface elements.
10%-Create comprehensive strategies and triangulate data from different sources to develop a broad picture of UX opportunities. Manage effectiveness through performance metrics and impact to customer purchase decisions.
10%-Communicate to executives and other key stakeholders the strategies that drive user experience and the vision for future improvements that support customer needs and business objectives. Define and evangelize the design process throughout the organization
10%-Conduct competitive and industry research to identify best practices and serves as a resource to the broader Online team on these issues.
NATURE AND SCOPE
- Position Reports to Sr. Director Digital Design and Content
- Number of Direct Reports: 3-5
ENVIRONMENTAL JOB REQUIREMENTS
- Located in a comfortable indoor area. Any unpleasant condition
- Typically requires overnight travel 5% to 20% of the time.