We’re looking for top-tier Customer Service advocates to join our team here at Global Custom Commerce, a Home Depot Company. We expect high performance and amazing customer service experiences for our customers, and we pay highly for it. More than half of our Customer Service team made over $60,000 in 2017, and the top performers are on track to make $80,000 this year! Their compensation consists of a mix of performance-based compensation bonuses for quality of service and volume of contacts as well as their base hourly rate ($10/hr) and plenty of overtime.
To join our team, applicants must be service-oriented people who are seen as leaders in their current teams and want to take the next step in their careers by handling more complex and interesting issues for customers and earning more pay for providing even more outstanding customer experiences!
Our Customer Service associates work in an inbound, phone-based environment assisting customers with any post-sale questions or issues with their configurable custom window coverings. Window covering industry experience is a plus, but not required. Being a high-end, customer-focused, solution provider with experience consistently exceeding performance goals by providing the best customer experiences is required.
Our Customer Service associates make a difference in the lives of our customers and provide them with the right solutions, turning difficult situations into “WOW” experiences, and making it easy to refer friends and family to work on their projects with us. Is this you? If so, let’s talk!
Our high-performance, customer-centric culture, entrepreneurial roots, and maverick mentality, coupled with the resources and backing of the #1 home improvement retailer in the world, The Home Depot, are a unique opportunity for you to be a transformative retail disrupter. Plus, GCC is the world’s largest online window covering company, and we’ve got an awesome 20-year track record as the category killer in custom window coverings. From our open-floor office to our open-door ethos, our culture is rooted in improving, evolving, and having fun at work. Most importantly, our associates are always inspired, engaged, and ready for growth.
That means you’ll have the resources to play an important role in leveraging our culture, people, systems, processes, and technology to provide incredible customer experiences while growing business for GCC and The Home Depot and bringing home great pay. This is your chance to be part of something big, in a small start-up environment.
We’re ranked as one of The Top 5 Workplaces in Texas and have consistently won the following awards: The Best Place to Work in Houston (Houston Business Journal), Houston’s Top Workplaces (Houston Chronicle) and Houston’s Best and Brightest.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
60% – Serve as the first-level of contact for customers regarding any post-sale inquiries or issues, and effectively & efficiently research, troubleshoot, and deliver the right solution for every customer while providing a “WOW” experience through active listening, relevant probing questions, and call flow control/guidance.
20% – Utilize alternative methods of communication (i.e., email) as appropriate to connect with your customers for any follow-up necessary to ensure all of their open inquiries are fully
10% – Act as a liaison between customers and vendors.
10% – Assist fellow associates with orders, errors, product & policy questions, cancellations, and other queries.
NATURE AND SCOPE
This position reports to Supervisor, Customer Service
This position has no Direct Reports
ENVIRONMENTAL JOB REQUIREMENTS
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel: Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements:
Typically requires no overnight travel