The safety of our associates and customers is our top priority.
Customer and associates are required to wear face coverings
Required social distancing measures are reinforced with markings throughout the building
Sanitizing wipes, spray, and/or gel provided and readily available
Daily health and temperature checks are required for associates
Thermometers and face coverings are provided for every associate
Increased cleaning frequency and enhanced sanitation efforts throughout the building
Installed plexiglass shields at checkout and service desk
Adjusted breakrooms and common areas for greater social distancing
First Section (conditionals): Residential Sales: Benefits Corporate: Accordion Description Retail/Hourly: Also Near You Warehouse Associate: Also Near You Contact Center: Home Depot Difference/Benefits
Second Section (conditionals): Retail/Hourly: Benefits
– Warehouse Support Benefits Warehouse Associate: Benefits Contact Center: Team Quotes Corporate & Technology: Benefits
Hear From Our Team
“It’s great to work for a company that has the same values professionally as I do personally.”
“This is my third call center – first one was all about the numbers. Here, it doesn’t even feel like you have metrics, you just do what you would want people to do for you as a customer.”
“I’ve never had all the benefits you offer to us … health insurance, stock… the list goes on and on.”
Third Section (conditionals): Warehouse Associate: Our Facilities Corporate: None Warehouse Support: Our Facilities Residential Sales: About This Role / Did You Know Retail/Hourly & Warehouse Associate (4th sect): About This Role / Did You Know Contact Center: Description & Images
About This Role
POSITION PURPOSE Closing Managers are responsible for the complete day to day operation of the closing department within the call center. They are responsible for maximizing sales and quality while working ethically and modeling Home Depot’s core values. They accomplish this goal by developing strategies and objectives and leading a team of Associates in executing these strategies and objectives. They must ensure that that all Customers are provided with excellent customer service. A Closing Center Manager must have a comprehensive knowledge of HDMS, be able to use this knowledge to formulate goals and objectives and be capable of motivating his/her self and others to work as a team and accomplish these goals and objectives. They must also be capable of working with Associates, Department Supervisors and the Assistant Closing Managers (ASMs) to accomplish goals. MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES 30%-Managing the closing department. Manage all aspects of closing department and profitability. 20%- Excels in Customer Service. Ensure that customer project needs are met, concerns are resolved quickly. Forecast scheduling needs to meet customer demand. 20%-Supervising HDMS Associates. Recruit and hire qualified candidates. Determine starting pay and pay increases over time. Observe, evaluate, coach, train, and develop associates. Communicate Home Depot and HDMS objectives to associates. 20%-Develop and communicate HDMS standards to associates. Develop HDMS strategy and objectives and ensure that they are met. Forecast staffing needs. Identify trends. 10%-Ensure safety. Follow standard operating procedures. NATURE AND SCOPE Position reports to : Senior Manager Call Center Sales 100 Direct reports. ENVIRONMENTAL JOB REQUIREMENTS Environment: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable Travel: Typically requires overnight travel less than 10% of the time.
Qualifications & Requirements
MINIMUM QUALIFICATIONS Must be eighteen years of age or older. Must be legally permitted to work in the United States.
Years of Relevant Work Experience: 3 years Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Knowledge, Skills, Abilities and Competencies: Acts with Integrity. Role model for ethical behavior; consistent and fair in dealings with others. Product Knowledge. Knows and effectively promotes all areas, products, services, and procedures. Drives sales and trains associates in overcoming customer objections. Excels in Customer Service.