The safety of our associates and customers is our top priority.
Customer and associates are required to wear face coverings
Required social distancing measures are reinforced with markings throughout the building
Sanitizing wipes, spray, and/or gel provided and readily available
Daily health and temperature checks are required for associates
Thermometers and face coverings are provided for every associate
Increased cleaning frequency and enhanced sanitation efforts throughout the building
Installed plexiglass shields at checkout and service desk
Adjusted breakrooms and common areas for greater social distancing
First Section (conditionals): Residential Sales: Benefits Corporate: Accordion Description Retail/Hourly: Also Near You Warehouse Associate: Also Near You Contact Center: Home Depot Difference/Benefits
Second Section (conditionals): Retail/Hourly: Benefits
– Warehouse Support Benefits Warehouse Associate: Benefits Contact Center: Team Quotes Corporate & Technology: Benefits
Hear From Our Team
“It’s great to work for a company that has the same values professionally as I do personally.”
“This is my third call center – first one was all about the numbers. Here, it doesn’t even feel like you have metrics, you just do what you would want people to do for you as a customer.”
“I’ve never had all the benefits you offer to us … health insurance, stock… the list goes on and on.”
Third Section (conditionals): Warehouse Associate: Our Facilities Corporate: None Warehouse Support: Our Facilities Residential Sales: About This Role / Did You Know Retail/Hourly & Warehouse Associate (4th sect): About This Role / Did You Know Contact Center: Description & Images
About This Role
POSITION PURPOSE The Closing Representative works in a call center environment in Home Depot’s Measurement Services center. The Representative’s role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. The position is directly responsible for creating, maintaining and improving customer relationships while interacting with customers on a daily basis during sales and product inquiry transactions. The position is also directly responsible for meeting and or/exceeding sales, individual call quality and various related department goals. MAJOR TASKS, RESPONSIBILITIES, AND KEY ACCOUNTABILITIES 60% Initiate outbound calls to customers, providing customer service by assessing customer needs and providing installation solutions. 35% Inbound calls from customers and stores, making adjustments to orders and accepting payment. 5% Review and edit of drawings in the HDMS installation program. Review and adjustment to quotes.
NATURE AND SCOPE Position Reports to: Closing Rep Manager
ENVIRONMENTAL JOB REQUIREMENTS Environmental: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Travel: Typically requires overnight travel less than 10% of the time
Qualifications & Requirements
MINIMUM QUALIFICATIONS Minimum Age: 18 Must pass drug test.
Education: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Yrs of Relevant Work Experience: 1
Physical Job Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Previous customer service or retail sales experience is preferred.
FULL-TIME FLEXIBLE HOURS EVENINGS AND WEEKENDS SCHEDULES ALSO AVAILABLE
KNOWLEDGE, SKILLS, ABILITIES, AND COMPETENCIES
Skilled at consistently providing outstanding customer service, following through on responsibilities to customers and recovering from any errors made.
Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands and a fast paced environment.
Demonstrated ability to effectively communicate with customers.
Ability to set priorities, plan and coordinate work activities and obtain and manager resources so that work objectives are accomplished on time.
Demonstrated knowledge of Home Depot flooring offerings.
Associates must have fluent computer skills and understanding for computer applications