***Eligibility requirements for Internal associates: 6 months’ time in position, meeting all performance metrics and in good standing***
Global Custom Commerce is a market leader in selling custom blinds online. Our secret sauce? Our people that drive innovation, strategy and execution every day! Our customer engagement center sales team is a key part of our organization and a competitive advantage across the industry. We excel at providing true consultative selling and design experience for hard to buy customizable products online and in 2000+ Home Depot stores. We are looking for a leader to help us scale during times of high growth while maintaining our ability to stay true to our selling process. The sales leader will lead a team of talented managers, coaches and design consultants and ensure continuous development of people, processes and technology.
- Support creation of a strong vision and an effective sales strategy for contact centers across multiple product categories
- Be an expert in the consultative selling approach in a design oriented environment
- Recruit, interview, and hire excellent design consultants at scale
- Drive execution through rigorous metrics and process management
- Work closely with marketing, sales, and operations to ensure alignment on your team’s strategy and execution
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
25% Drive department performance towards achievement of quality standards and performance metrics. Ensure priorities align with objectives and goals.
20% Analyze data to identify and implement process improvements which seek to increase team efficiency and effectiveness
25% Aggressively identify and address performance deficiencies by developing and executing performance improvement plans
10% Maintain and report on service level standards and manage department operations within budget
10% Provide actionable insight to business partners on customer trends and opportunties to drive customer satisifaction through site improvements
NATURE AND SCOPE
Typically reports to Dir, Contact Center
Accountable for the management of a department or functional group through subordinate supervisors/managers and for all personnel issues — including selection, termination, performance appraisal and professional development of subordinates.
ENVIRONMENTAL JOB REQUIREMENTS
Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
Typically requires overnight travel 5% to 20% of the time.