First Section (conditionals): Residential Sales: Benefits Corporate: Accordion Description Retail/Hourly: Also Near You Warehouse Associate: Also Near You Contact Center: Home Depot Difference/Benefits
Empowering Customer Service
Profit Sharing Bonuses
Medical, Dental, Vision
Free Onsite Fitness Center
Discounted Stock Prices
Second Section (conditionals): Retail/Hourly: Benefits
– Warehouse Support Benefits Warehouse Associate: Benefits Contact Center: Team Quotes Corporate & Technology: Benefits
Hear From Our Team
“It’s great to work for a company that has the same values professionally as I do personally.”
“This is my third call center – first one was all about the numbers. Here, it doesn’t even feel like you have metrics, you just do what you would want people to do for you as a customer.”
“I’ve never had all the benefits you offer to us … health insurance, stock… the list goes on and on.”
Third Section (conditionals): Warehouse Associate: Our Facilities Corporate: None Warehouse Support: Our Facilities Residential Sales: About This Role / Did You Know Retail/Hourly & Warehouse Associate (4th sect): About This Role / Did You Know Contact Center: Description & Images
About This Role
POSITION PURPOSE –
The Customer Service Representative’s role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations.
The position is directly responsible for creating, maintaining and improving customer relationships while interacting with customers on a daily basis during sales and product inquiry transactions.
Position is also directly responsible for meeting and/or exceeding sales, individual service quality and various related department goals.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES –
Guides customers through their online shopping experience via phone and/or email sessions.
Promptly assesses customer needs and proactively provides solutions.
Assists customers with navigating through the HD websites and leads them to a product that meets their needs.
Drives repeat business by providing, excellent service, accurate and thorough product and service knowledge to customers and through relationship building with customers.
Keeps customers informed on the status of their order, reconciles errors in a cost effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.
Meets or exceeds scorecard requirements for productivity, schedule adherence, quality and attendance.
Completes assignments accurately despite a large workload.
NATURE AND SCOPE –
Position reports to Department Supervisor No direct responsibility for supervising others.
ENVIRONMENTAL JOB REQUIREMENTS –
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Qualifications & Requirements
MINIMUM QUALIFICATIONS –
Must be eighteen years of age or older.
Must pass the Drug Test.
Must pass Background Check.
Must pass pre-employment test if applicable
Must have a high school diploma or GED equivalent
EDUCATION REQUIRED –
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
YEARS OF RELEVANT WORK EXPERIENCE -00
PHYSICAL JOB REQUIREMENTS –
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
ADDITIONAL QUALIFICATIONS –
Ability to type 25 WPM.
PREFERRED QUALIFICATIONS –
College Degree preferred 1 year of customer service or retail sales experience is preferred.
KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES –
Skilled at consistently providing outstanding customer service, following through on responsibilities to customers and recovering from any errors made.
Demonstrated ability to complete projects and assignments accurately, despite a large workload, competing demands and a fast paced environment.
Skilled at effectively assessing customer audience and adjusting style and tone of written correspondence to match that of the customer.
Demonstrated broad based knowledge of Home Depot product offerings.