Must be eighteen years of age or older.
Must be legally permitted to work in the United States. Additional Minimum Qualifications:
The knowledge, skills and abilities typically acquired through the completion of a associate’s degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience: 4 years
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
3 years prior supervisory experience in a customer service or contact center environment.
Demonstrated ability to grasp technical and complex concepts and clearly explain these
to subordinates and internal and external customers.
Proficient in MS Office Suite
Knowledge, Skills, Abilities and Competencies:
Excellent verbal and written communication skills.
Strong problem solving, formulation, follow through, reasoning/logic and analytical skills.
Proven ability to lead effective and productive teams and proven ability to effectively develop and guide direct reports.
Strong interpersonal, team and communication skills with customer focus.
Ability to work under pressure and manage competing priorities.