First Section (conditionals): Residential Sales: Benefits Corporate: Accordion Description Retail/Hourly: Also Near You Warehouse Associate: Also Near You Contact Center: Home Depot Difference/Benefits
Empowering Customer Service
Profit Sharing Bonuses
Medical, Dental, Vision
Free Onsite Fitness Center
Discounted Stock Prices
Second Section (conditionals): Retail/Hourly: Benefits
– Warehouse Support Benefits Warehouse Associate: Benefits Contact Center: Team Quotes Corporate & Technology: Benefits
Hear From Our Team
“It’s great to work for a company that has the same values professionally as I do personally.”
“This is my third call center – first one was all about the numbers. Here, it doesn’t even feel like you have metrics, you just do what you would want people to do for you as a customer.”
“I’ve never had all the benefits you offer to us … health insurance, stock… the list goes on and on.”
Third Section (conditionals): Warehouse Associate: Our Facilities Corporate: None Warehouse Support: Our Facilities Residential Sales: About This Role / Did You Know Retail/Hourly & Warehouse Associate (4th sect): About This Role / Did You Know Contact Center: Description & Images
About This Role
POSITION PURPOSE Generate sales for Service Agreements and completes follow-up on sit no sale opportunities across multiple geographic areas. Interacts with customers, service providers and Home Depot Associates. Delivers and maintains a high level of customer service to be proactive and ensure a problem free ordering process and appointment setting. Calls customers throughout the process (i.e, before sale and after the sales process to close on Service Agreements and set new and recovery sales appointments). Responsible for processing sales orders and setting appointments in the most cost effective manner for the Home Depot ensuring the appropriate pricing and processes are followed while logging all information and taking care of the customer. Responsible for verifying product and appointment accuracy and setting accurate expectations for the customer experience. MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES 20% – Provides excellent customer service and satisfaction from their order process and appointment setting from start to finish. 20% – Addresses customer, service provider and Home Depot associate issues in a timely manner 40% – Calls Customers to review products and set appointments. 20% – Works with Home Depot Associates and service providers to coordinate sales and appointment completion NATURE AND SCOPE This position reports to Contact Center Supervisor. This position has 0 direct reports. ENVIRONMENTAL JOB REQUIREMENTS Environment: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Travel: Typically requires overnight travel less than 10% of the time.
Qualifications & Requirements
MINIMUM QUALIFICATIONS Must be eighteen years of age or older. Must be legally permitted to work in the United States.
Education Required: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Years of Relevant Work Experience: 1 years Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Preferred Qualifications: Associate Degree is preferred. Two years of experience is preferred. Knowledge, Skills, Abilities and Competencies: Strong selling and communications skills Credit promotional knowledge Installation knowledge Product knowledge of the business category Basic math skills