Job Details
HMS Closing Supervisor
Location: Atlanta, GA
Category: Customer Service/Sales
Schedule: Full Time
Job ID: 133806
Use your passion for service to create great experiences for customers calling about their online orders.
Actively engage customers to assess their needs and provide fast, friendly, knowledgeable service.
Benefits
Empowering Customer Service
Supportive Supervisors
Profit Sharing Bonuses
Medical, Dental, Vision
Free Onsite Fitness Center
Orange-Blooded Family
Performance Contests
Tuition Reimbursement
401k
Discounted Stock Prices
Hear From Our Team
“It’s great to work for a company that has the same values professionally as I do personally.”
“This is my third call center – first one was all about the numbers. Here, it doesn’t even feel like you have metrics, you just do what you would want people to do for you as a customer.”
“I’ve never had all the benefits you offer to us … health insurance, stock… the list goes on and on.”
About This Role
POSITION PURPOSE
The Closing Supervisor works in a call center environment in Home Depot’s Measurement Services Center. The Supervisor’s role is to provide quality professional customer service that consistently meets or exceeds company standards of excellence and customer expectations. The position is directly responsible for creating, maintaining and improving customer relationships while interacting with customers on a daily basis during sales and product inquiry transactions. The position is also directly responsible for meeting and or/exceeding sales, individual call quality and various related department goal.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
60%- Initiate outbound calls to customers, providing customer service by assessing customer needs and providing installation solutions.
35%- Inbound calls from customers and stores, making adjustments to orders and accepting payment.
5%- Review and edit of drawings in the HDMS installation program. Review and adjustment to quotes.
NATURE AND SCOPE
This position reports to the Closing Center Manager.
This position has no direct reports.
ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel less than 10% of the time.
The Closing Supervisor works in a call center environment in Home Depot’s Measurement Services Center. The Supervisor’s role is to provide quality professional customer service that consistently meets or exceeds company standards of excellence and customer expectations. The position is directly responsible for creating, maintaining and improving customer relationships while interacting with customers on a daily basis during sales and product inquiry transactions. The position is also directly responsible for meeting and or/exceeding sales, individual call quality and various related department goal.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
60%- Initiate outbound calls to customers, providing customer service by assessing customer needs and providing installation solutions.
35%- Inbound calls from customers and stores, making adjustments to orders and accepting payment.
5%- Review and edit of drawings in the HDMS installation program. Review and adjustment to quotes.
NATURE AND SCOPE
This position reports to the Closing Center Manager.
This position has no direct reports.
ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel less than 10% of the time.
Qualifications & Requirements
MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Education Required:
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Years of Relevant Work Experience: 2 years
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Knowledge, Skills, Abilities and Competencies:
– Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands and a fast paced environment
– Ability to set priorities, plan and coordinate work activities and obtain and manager resources so that work objectives are accomplished on time.
– Position deals with a variety of problems and sometime has to decide which answer is best. The question/issues are typically clear and requires determination of which answer (from a few choices) is the best.
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